What’s included with VENTRiQ?
VENTRiQ services are delivered through a single operational platform. Your membership level determines the scope of responsibility we take on, while the underlying systems, standards and support remain consistent.
What’s included at each level?
VENTRiQ Complete
VENTRiQ Complete provides a fully managed operational service, covering the entire lifecycle from first enquiry through to billing, collections and payment.
Included services:
Enquiry handling, triage and allocation
Case management and day-to-day coordination
Billing, credit control and collections
Network access and opportunity support
Management reporting and operational insight
Unlimited user accounts
Best for:
Brands that want a complete operational engine in place.
End to end operations
VENTRiQ
Complete fee:
15% of collections
VENTRiQ Convert
VENTRiQ Convert focuses on turning qualified enquiries into instructed work and collected fees, without requiring full front-end handling.
Included services:
Enquiry triage and allocation
Case management and progression support
Billing, credit control and collections
Conversion and performance reporting
Unlimited user accounts
Best for:
Brands that manage initial enquiries but want support converting work and managing delivery.
Enquiry to cash
VENTRiQ
Convert fee:
12% of collections
VENTRiQ Core delivers the operational backbone for ongoing work, supporting consistent delivery, billing and collections.
Included services:
Case management and workflow tracking
Billing and invoicing administration
Credit control and collections
Financial and performance reporting
Unlimited user accounts
Best for:
Brands with established front-end processes that need reliable operational delivery.
Case management to cash
VENTRiQ Core
VENTRiQ
Core fee:
10% of collections
VENTRiQ Collect provides focused support for billing, credit control and cash collection, ensuring financial administration is handled consistently and professionally.
Included services:
Billing and invoicing administration
Credit control and debt recovery
Cash collection and payment processing
Financial reporting and aged debt visibility
Best for:
Brands that want professional financial administration without wider operational involvement.
Finance and collections
VENTRiQ Collect
VENTRiQ
Collect fee:
5% of collections
Compare features across VENTRiQ subscriptions
This table provides a side-by-side view of the operational features available at each subscription level. Expand any section to review the itemised capabilities included within that service area.
| Subscription areas | VENTRiQ Complete | VENTRiQ Convert | VENTRiQ Core | VENTRiQ Collect |
|---|---|---|---|---|
| ✔ | — | — | — | |
| Answering inbound enquiry phone calls on behalf of the brand | ✔ | — | — | — |
| Managing inbound enquiry emails on behalf of the brand | ✔ | — | — | — |
| Centralised logging of all enquiries | ✔ | — | — | — |
| Initial enquiry data capture and record creation | ✔ | — | — | — |
| ✔ | ✔ | — | — | |
| Urgency assessment of incoming enquiries | ✔ | ✔ | — | — |
| Suitability assessment against brand criteria | ✔ | ✔ | — | — |
| Expertise matching to appropriate barristers or professionals | ✔ | ✔ | — | — |
| Lead allocation and routing within the system | ✔ | ✔ | — | — |
| Redirecting unsuitable enquiries | ✔ | ✔ | — | — |
| ✔ | ✔ | ✔ | — | |
| Case file creation and setup | ✔ | ✔ | ✔ | — |
| Ongoing administrative case management | ✔ | ✔ | ✔ | — |
| Instruction handling from acceptance to completion | ✔ | ✔ | ✔ | — |
| Case status tracking and updates | ✔ | ✔ | ✔ | — |
| Centralised case documentation management | ✔ | ✔ | ✔ | — |
| ✔ | ✔ | ✔ | ✔ | |
| Invoice generation | ✔ | ✔ | ✔ | ✔ |
| Credit control and debtor chasing | ✔ | ✔ | ✔ | ✔ |
| Payment processing and collection | ✔ | ✔ | ✔ | ✔ |
| Reconciliation of payments received | ✔ | ✔ | ✔ | ✔ |
| Monthly financial reporting and statements | ✔ | ✔ | ✔ | ✔ |
| Revenue and collections tracking | ✔ | ✔ | ✔ | ✔ |
| ✔ | ✔ | — | — | |
| Structured onboarding process for new members | ✔ | ✔ | — | — |
| Identity and credential verification | ✔ | ✔ | — | — |
| Regulatory compliance checks | ✔ | ✔ | — | — |
| Professional standards verification | ✔ | ✔ | — | — |
| Ongoing member compliance record maintenance | ✔ | ✔ | — | — |
| ✔ | ✔ | ✔ | — | |
| Receipt and logging of client complaints | ✔ | ✔ | ✔ | — |
| Complaints management in line with regulatory requirements | ✔ | ✔ | ✔ | — |
| Complaint investigation and resolution tracking | ✔ | ✔ | ✔ | — |
| Complaint outcome reporting | ✔ | ✔ | ✔ | — |
| Regulatory-ready complaints audit trail | ✔ | ✔ | ✔ | — |
| ✔ | ✔ | ✔ | ✔ | |
| Utilisation reporting | ✔ | ✔ | ✔ | ✔ |
| Performance reporting at brand level | ✔ | ✔ | ✔ | ✔ |
| Complaint status and trend analytics | ✔ | ✔ | ✔ | ✔ |
| Operational activity reporting | ✔ | ✔ | ✔ | ✔ |
| Management-level insight dashboards | ✔ | ✔ | ✔ | ✔ |
| 24/7 access to the VENTRiQ platform | ✔ | ✔ | ✔ | ✔ |
| Secure handling of data and information | ✔ | ✔ | ✔ | ✔ |
Enquiry & Contact Handling
- Answering inbound enquiry phone calls on behalf of the brand
- Managing inbound enquiry emails on behalf of the brand
- Centralised logging of all enquiries
- Initial enquiry data capture and record creation
Triage & Lead Allocation
- Urgency assessment of incoming enquiries
- Suitability assessment against brand criteria
- Expertise matching to appropriate barristers or professionals
- Lead allocation and routing within the system
- Redirecting unsuitable enquiries
Case Management
- Case file creation and setup
- Ongoing administrative case management
- Instruction handling from acceptance to completion
- Case status tracking and updates
- Centralised case documentation management
Financial Administration
- Invoice generation
- Credit control and debtor chasing
- Payment processing and collection
- Reconciliation of payments received
- Monthly financial reporting and statements
- Revenue and collections tracking
Onboarding & Due Diligence
- Structured onboarding process for new members
- Identity and credential verification
- Regulatory compliance checks
- Professional standards verification
- Ongoing member compliance record maintenance
Complaints Handling
- Receipt and logging of client complaints
- Complaints management in line with regulatory requirements
- Complaint investigation and resolution tracking
- Complaint outcome reporting
- Regulatory-ready complaints audit trail
Performance & Management Reporting
- Utilisation reporting
- Performance reporting at brand level
- Complaint status and trend analytics
- Operational activity reporting
- Management-level insight dashboards
Triage & Lead Allocation
- Urgency assessment of incoming enquiries
- Suitability assessment against brand criteria
- Expertise matching to appropriate barristers or professionals
- Lead allocation and routing within the system
- Redirecting unsuitable enquiries
Case Management
- Case file creation and setup
- Ongoing administrative case management
- Instruction handling from acceptance to completion
- Case status tracking and updates
- Centralised case documentation management
Financial Administration
- Invoice generation
- Credit control and debtor chasing
- Payment processing and collection
- Reconciliation of payments received
- Monthly financial reporting and statements
- Revenue and collections tracking
Onboarding & Due Diligence
- Structured onboarding process for new members
- Identity and credential verification
- Regulatory compliance checks
- Professional standards verification
- Ongoing member compliance record maintenance
Complaints Handling
- Receipt and logging of client complaints
- Complaints management in line with regulatory requirements
- Complaint investigation and resolution tracking
- Complaint outcome reporting
- Regulatory-ready complaints audit trail
Performance & Management Reporting
- Utilisation reporting
- Performance reporting at brand level
- Complaint status and trend analytics
- Operational activity reporting
- Management-level insight dashboards
Case Management
- Case file creation and setup
- Ongoing administrative case management
- Instruction handling from acceptance to completion
- Case status tracking and updates
- Centralised case documentation management
Financial Administration
- Invoice generation
- Credit control and debtor chasing
- Payment processing and collection
- Reconciliation of payments received
- Monthly financial reporting and statements
- Revenue and collections tracking
Complaints Handling
- Receipt and logging of client complaints
- Complaints management in line with regulatory requirements
- Complaint investigation and resolution tracking
- Complaint outcome reporting
- Regulatory-ready complaints audit trail
Performance & Management Reporting
- Utilisation reporting
- Performance reporting at brand level
- Complaint status and trend analytics
- Operational activity reporting
- Management-level insight dashboards
Financial Administration
- Invoice generation
- Credit control and debtor chasing
- Payment processing and collection
- Reconciliation of payments received
- Monthly financial reporting and statements
- Revenue and collections tracking
Performance & Management Reporting
- Utilisation reporting
- Performance reporting at brand level
- Complaint status and trend analytics
- Operational activity reporting
- Management-level insight dashboards
VENTRiQ connects brands and experts through a shared operational framework, allowing work to move intelligently across the network where enabled.
The Opportunities Board brings this to life, giving members visibility of live opportunities, clearer context, and a structured way to access, support, or redistribute work across the newtork.
The network effect
“VENTRiQ gives us confidence that every enquiry has a pathway. Even when something is not right for us, it still becomes an opportunity for the network.”
- Rory Nunn, Head of Barrister Connect